how do i return my at&t phone
Over the phone from AT. We wont credit your card for the return.
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If you cant locate the prepaid return shipping label contact us.
. Refunds are applied using the. You will need your receipt. From a corporate-owned AT.
That means ATT will be charging you for the phone but also crediting those charges. If you want to add lines you can do it for 15 plus the data. Attach the prepaid shipping label to the return kit.
Return the device within the offer window. Go to Settings iCloud Sign Out Tap on Sign Out and Delete from my iPhone when prompted NOTE. If we dont receive your device within 30 days of starting the return you will be charged a non-return fee.
If you purchased your equipment from an authorized retailer of ATT products follow the return instructions provided by the retailer. You then pay for 1GB of data at 10. File your claim online.
Tear off the bottom receipt tab from the prepaid shipping label. Not returning your device voids the ATT Trade-In Offer. Make sure one last time that all your data is gone and that you are not leaving any personal information on the phone.
Return your device promptly. Ask Your Own Cell Phones Question. Enter passcode if prompted.
Shipping the device back. With ATT you can exchange your iPhone within 30 days of purchase. If youre completing an exchange and you need to return the original phone then the label is on the box that we ship the replacement out in -- you should see a red line.
Completely random phone in the mail these arent guaranteed but at least they are free with no commitments. Carrier iPhone Return Policy. Your refund may be reduced by the amount of restocking or shipping fees.
Pack up the equipment youre sending back to us. Next perform a factory data reset. Up to 25 cash back I must return my old phone and ATT told me to delete everything before returning it.
Pack your device and everything that was included in the original manufacturers packaging. Claims may be fulfilled with new or ATT Certified Restored equipment which is previously opened andor used. If you go over the 1GB of data Google will automatically add more data for you at 10 per GB.
Deliveries to Alaska Hawaii Puerto Rico and US. Remove the SIM card. You call or go to a store like OP did and get a free phone.
Make sure you return the defective device to us within 30 days of receiving your. Do not manually delete Contacts Calendars Photo Streams or other iCloud information while signed in to iCloud. If youre trading in your original phone you may be able to print the RMA label online through your MyT-Mobile account -- you can find some details here.
ATT values our relationship with you and offers a return policy for equipment and services purchased directly from ATT. Go to Settings General Reset Erase All Content and Settings. If we send you a return kit.
Contact us to start the return process so we can email you a return shipping label. Mail your device via USPS. Coverage device returns are free of shipping and restocking charges.
ATT will issue your refund back to the original payment method such as checks credit and debit cards. If youre returning your equipment by mail or canceling your service call the number provided on your invoice. Take pictures of your device front to back.
If its damaged beyond normal wear and tear or is missing. These are free under condition of continued service. You can return or exchange your device during the return and exchange period if you purchased it.
You have 14 days to return your iPhone. When you get your replacement device Your replacement package includes return shipping materials so you can send us your defective device. Visiting an ATT company-owned store.
Claims fulfilled with a replacement device and approved by 6 pm. Include a copy of the invoice with your return and keep a copy for your records. Up to 6 cash back Head into a store.
Make a copy of the USPS prepaid label tracking number. All four major carriersATT Verizon Sprint and T-Mobilehave similar return policies. Take a picture of the tracking number.
The process may take up to two months. Reset the phone to remove all of your data text and pictures and passwords. For help call the number provided on your invoice.
Our return center will check the condition of the device when we receive it. And you may have to pay a restocking fee of 50. If youre unable to go to a store begin the return process by using the chat bubble or calling Customer Care at 1-800-937-8997.
In addition if you change or give up your phone number make sure to update all your accounts that. If we include a prepaid label in your new equipments box. ET will be shipped and in most cases delivered the next day.
ATT PREPAID SM. After you submit the device claim you should receive an email with shipping and tracking information for your replacement device. Trade in your device.
Go back and check to make sure contacts downloads texts emails photos and other folders and files are empty. Youll need to provide your carrier your device make and model a description of what happened a billing and shipping address and a method of payment for the deductible. Be in like-new condition with no physical or water damage.
Project Fi is pretty simple to understand. You pay 20 for unlimited talk and text. The equipment back to ATT or take it to any ATT company-owned retail store.
Have the manufacturers original packaging. Virgin Islands cannot be shipped for next-day delivery. Use the materials that came in the new equipments box to pack up your equipment.
If the phone or device you purchased does not meet your expectations return it by mail within 14 days from the date the equipment was shipped. This return policy may not reflect the policies of ATT authorized retailers.
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